Before submitting this form please allow 10 working days for UK orders and 21 working days for overseas parcels to arrive. You may need to allow longer at Christmas for overseas orders. We cannot replace items or authorise refunds until 30 days after the posting date unless the package has been returned to us as un-delivered by the Royal Mail. Customers should note that our terms of trading guarantee overseas delivery to your postal service network at the destination Country, not the actual overseas postal address.